Webinar | April 9, 2024 | 1 PM ET

Fleet (shuttle) programs are an integral part of many parking operator’s product solutions. Fleet operations themselves come in a variety of sizes and complexity from a single van operation at a hotel or apartment, to extensive off-airport or on-campus shuttle services.

This program will examine the essential building blocks of a fleet program that every parking operation should know. It will include shuttle vehicles and shuttle vehicle types, employee recruitment and training processes, shuttle productivity tools, as well as service and safety standards.

In this webinar, you will:

• Explore the business model and economics behind different shuttle programs.
• Learn the different types of available shuttle vehicles, their characteristics, fuel options, and applicability in different types of shuttle businesses.
• See best practices for recruiting, training, and retaining shuttle employees and drivers.
• Understand the importance of proper shuttle maintenance and risk-management procedures.
• Hear how to establish and manage service standards and shuttle operating procedures.

This class is based on the content in chapter 16, Fleet Operations Planning, of the CPP Study Guide.

Webinar Leader:

Chris Hankins, CPP
Vice President, Colonial Parking, Inc. (DE), and Chair of the NPA's Certification

Chris Hankins is Vice President of Operations at Colonial Parking. He joined Colonial in 2007 and is responsible for Colonial’s overall operation. This includes forty facilities ranging in size from 20-space parking lots to 1,300-space garages.

His parking career began as a Valet Parking Manager, at an upscale mall, and has also led significant parking operations like the Foxtown Entertainment District in Detroit, Michigan, consisting of 31 surface lots and 2 garages and the 17,438 parking spaces at the Philadelphia sports complex.

 Chris is a certified Parking Professional (CPP) and led the management team at Colonial through the CPP accreditation program.

He plays an active role in the parking industry as chair of the National Parking Association’s Certification Advisory Board, which promotes and steers the Certified Parking Professional designation program.