Recorded Webinar | April 13, 2023
Valet parking operations offers unique risks and challenges to operators. The valet often provides the first and last impression to a customer.
Learn how a Certified Parking Professional can successfully manage valet staff, reduce operator risk, deal with the unexpected, and provide stellar service to clients and customers.
The session will examine the key elements of a successful valet parking operation:
- Product and Operations Management
- Safety and Risk Management
- Employee Management
- Service Delivery
- Technology as an Operations Tool
Webinar Leader:
Rodolfo Pena, CPP
Manager, Parking Strategy and Operations, Macerich
Rodolfo Pena Donadi, CPP is the Manager, Parking Strategy & Operations at Macherich, a leading owner, operator and developer of major retail and mixed-use real estate in the USA.
Rodolfo is a seasoned executive with 20 years’ experience in parking operations, transportation management and business technology.
Prior to joining Macherich, Rodolfo was with the Lanier Parking, Ameripark group of companies where he held a range of operational roles.
Rodolfo is a graduate of Kennesaw State University. He is a Certified Parking Professional and serves on NPA’s Certification Advisory Board.
