Types of Parking Operations | Chapter 1
Parking plays a supporting role to a wide variety of industries, and it is critical to the success of nearly any venture that relies on its patrons to arrive and depart via automobile. This webinar draws on content from Chapter 1 of the CPP Study Guide. It examines the different market segments that make up the parking industry and the variety of parking operations that serve different types of customers. (Recorded 2020)

Customer Service  | Chapter 2
Understanding the role customer service plays is important for the Certified Parking Professional. Excellent customer service starts at the top as leaders set the example for employees to follow. Great service and performance influence the perception the public holds of the parking profession. This webinar draws on content from Chapter 2 of the CPP Study Guide. (Recorded 2021)

Human Resource Management in the Parking Industry | Chapter 3
Parking operations are a part of the service economy. The business relies on front-line employees and line managers for service delivery and recovery. As such, the hiring, training, and development of employees is a key skill set of a parking professional. This webinar draws on content from Chapter 3 of the CPP Study Guide. It examines how parking professionals manage the human resources function within a typical parking operation. It demonstrates recruiting and interviewing steps for all positions, with a specific focus on front-line associates. Additionally, it examines how to onboard new employees through a new hire orientation process; and how to develop employees through training, coaching, and performance management. It also considers termination and separation procedures. (Recorded 2022)

Facility Design | Chapter 4
Certified Parking Professionals should be able to identify basic design elements within their facilities and be able to make recommendations for improvements as needed. This webinar draws on content from Chapter 4 of the CPP Study Guide: Facility Design. It examines issues such as space layout, traffic flow, signage, lighting, and ADA requirements. (Recorded 2020)

Equipment Technology | Chapter 5
Technology is having a massive impact on all aspects of parking operations. This webinar draws on content from Chapter 5 of the CPP Study Guide. It provides an overview of the different types of equipment and technologies found in a parking garage or lot.  (Recorded 2020)

Emergency Planning & Preparedness | Chapter 6

From weather-related issues to active shooters in the workplace, emergencies can affect parking facilities and operations just like any other business. It is therefore critical that parking managers be able to respond to these emergencies diligently, professionally, and effectively to manage risk, safeguard employees and patrons, and protect their business assets. This webinar will demonstrate the appropriate steps that a Certified Parking Professional should take to prepare in advance for an emergency situation. It will examine different types of emergencies that affect parking operations from natural events like weather, to human-related emergencies like terrorism, and operational disasters such as fire or flooding. (Recorded 2023)

Safety | Chapter 7
Providing a safe facility is a legal obligation for parking operators. Parking customers and staff assume that they can conduct their business and depart safely from your parking facility. They are counting on the parking operation, its management, and frontline staff you to ensure their safety. This webinar draws on content from Chapter 7 of the CPP Study Guide. It examines the key aspects of safe parking operations including fire prevention, theft, and damage to the facility. (Recorded 2021)

Parking Facility Maintenance | Chapter 8
A well-maintained parking facility is an important goal for every Certified Parking Professional. A safe, clean, and well-lit parking structure is a good environment from which to serve customers and clients. Developing proper maintenance procedures and keeping accurate records of the work completed is crucial to running a safe and profitable location. It can also reduce costs, minimize risk, and provide better work environment for customers and employees. In this webinar you will: Understand the importance of a condition assessment for a parking facility; Describe a maintenance program for the many components found in a parking facility; Learn how to inspect and maintain floors, expansion, and construction joints, stair and elevator towers and structural steel elements and much more; and Describe the causes of concrete deterioration. (Recorded 2023)

Management, Administration & Operation | Chapter 9
The effective management of any parking operation starts with the administration of its executive and governmental duties. Parking operations administration is the creation and management of processes and standards for any system. These activities allow for effective management and the on and off-boarding of parking staff. This webinar draws on content from Chapter 9 of the CPP Study Guide. It examines the key parking administrative and management functions with which a certified parking professional should be familiar. It describes the typical elements of the organization of a parking operation; identifies the legal liabilities of a parking facility; and examines OSHA and workers compensation requirements. (Recorded 2022)

Accounting for Parking Operations | Chapter 10
Operating a parking facility, like running any business, means managing and accounting for revenues and expenses in a timely fashion. This includes cash receipts, ticket and lane counts, monthly card access, validations, timecards, and other operating statistics. This webinar draws on content from Chapter 10 of the CPP Study Guide. It examines the accounting process and the various procedures that parking professionals should adopt to best manage this crucial function. (Recorded 2019)

Auditing | Chapter 11
One of the most important responsibilities of any Certified Parking Professional is to ensure revenue is protected and accounted for with every transaction, deposit, and report. Auditing operational procedures and documentation ensures that the risk associated with theft or loss is minimized. This webinar draws on content from Chapter 11 of the CPP Study Guide. It examines the key aspects of the auditing process including reporting systems, types of fraud, spots checks and analysis. (Recorded 2021)

Marketing and Community Relations | Chapter 12
For Certified Parking Professionals charged with marketing their facilities, understanding the market in which the facility operates, the parking product being offered for sale and the needs of the patrons in that market are all critical to success. This session draws on content from Chapter 12 of the CPP Study Guide. (Recorded 2020)

Valet Parking Operations & Management | Chapter 13
Valet parking operations offers unique risks and challenges to operators. The valet often provides the first and last impression to a customer. Learn how a Certified Parking Professional can successfully manage valet staff, reduce operator risk, deal with the unexpected, and provide stellar service to clients and customers. The session will examine the key elements of a successful valet parking operation: Product and Operations Management; Safety and Risk Management; Employee Management; Service Delivery and Technology as an Operations Tool (Recorded 2023)

Public Parking Characteristics | Chapter 14
Many municipalities and other local governments build and operate parking to support their public services. Certified Parking Professionals need to be knowledgeable of the role of parking authorities and utilities in the parking industry. This webinar draws on content from Chapter 14 of the CPP Study Guide. It examines role of public parking in the parking marketplace. It defines the different types of public parking services – municipal, university, hospital, and airport parking operations; it explores the different governance and funding structures for parking authorities; and it discusses the operational characteristics of public parking. (Recorded 2022)

Sustainable Parking | Chapter 15
Sustainable parking is not just good for the environment, it is good for business. This webinar draws on content in Chapters 15 of the CPP Study Guide. It examines the steps that parking operators can take to manage their operations in an environmentally responsible manner. It reviews ways to reduce, reuse, and recycle in office environments; outlines the components of greener parking operations; and demonstrates how to reduce pollution as surface cleaning and other maintenance operations are performed. The class also examines how parking operations can generate additional revenue by charging fees to "plug in" electric vehicles. (Recorded 2020)