Webinar | April 15, 2025
Parking plays a supporting role to a wide variety of industries, and it is critical to the success of nearly any venture that relies on its patrons to arrive and depart via automobile. This webinar draws on content from Chapter 1 of the Certified Parking Professional Study Guide. It examines the different market segments that make up the parking industry and the variety of parking operations that serve various types of customers.
In this webinar, you will:
- Understand the different market segments in the parking industry.
- Name the two basic types of parking operations.
- Discuss the key elements of operating self-park (honor) facilities.
- Be able to describe the different ways to operate an attended self-park facility.
- Name the different types of valet parking.
- Describe attendant-assisted parking.
This class is based on the content in chapter 1, Types of Parking Operations, of the CPP Study Guide.
Webinar Leader:
Chris Hankins, CPP
Vice President, Colonial Parking, Inc. (DE), and Chair of the NPA's Certification
Chris Hankins is Vice President of Operations at Colonial Parking. He joined Colonial in 2007 and is responsible for Colonial’s overall operation. This includes forty facilities ranging in size from 20-space parking lots to 1,300-space garages.
His parking career began as a Valet Parking Manager, at an upscale mall, and has also led significant parking operations like the Foxtown Entertainment District in Detroit, Michigan, consisting of 31 surface lots and 2 garages and the 17,438 parking spaces at the Philadelphia sports complex.
Chris is a certified Parking Professional (CPP) and led the management team at Colonial through the CPP accreditation program.
He plays an active role in the parking industry as chair of the National Parking Association’s Certification Advisory Board, which promotes and steers the Certified Parking Professional designation program.
