On Demand Webinar | Recorded April 14, 2021 - See how parking operators are delivering an engaging customers experience using verbal indicators, hand gestures, "smizing," and other visible cues.
Recorded Webinar | April 2021
NPA Members: $35 / Nonmembers: $55
"Service with a smile" isn’t just a catchphrase – it’s a proven tactic for elevating customer satisfaction. When greeted or served with a smile, customers view the employees they're interacting with as friendlier and more trustworthy.
So how can parking operators deliver a friendly and engaging customer experience when their employees are forced to wear masks and gloves and remain socially distant from patrons? It can be done with a little creativity, thought, and fun.
See how parking operators are delivering an engaging customers experience using verbal indicators, hand gestures, "smizing," and other visible cues.
This is a one-hour webinar with 45-50 minutes of presentation and remaining 10-15 minutes for interactive Q&A with attendees.
Get Certified:
Each webinar provides 1 continuing education (CE) hour towards the CPP designation. Learn more.
Speakers:
Travis Jarrett, CPP
Nashville General Manager
Premier Parking
Travis Jarrett is a General Manager for Premier Parking in their Nashville market where he is responsible for the day-to-day management of Nashville’s portfolio. He has over 10-years’ experience in the hospitality, transportation, and service industries.
Prior to joining Premier Parking Travis was account manager at Towne Park and before that he spent time at Walt Disney World.
Travis is a graduate of the University of Texas. He is an NPA Certified Parking Professional (CPP) and an NPA 40 Under 40 Leader (Class of 2018.) He is also a member of BOMA.
Matt Heller
Founder
Performance Optimist Consulting
Matt Heller is the founder and owner of Performance Optimist Consulting a training, coaching, and leadership development consultancy focused mainly in entertainment and hospitality industries.
He is a 30-year veteran in the attractions industry with roles at Canobie Lake Park, Valleyfair, and finally Universal Orlando Resort where he served as the Senior Trainer of Leadership Development.
Matt founded Performance Optimist Consulting in 2011 with one simple goal: Help Leaders Lead. He now helps leaders across the world make sure they are getting the most out of themselves and their teams. He does this through individual and group coaching, interactive keynotes, and customized training sessions.
Matt is the author of two books: The Myth of Employee Burnout and ALL CLEAR! A Practical Guide for First Time Leaders and The People who Support Them.
In 2017, he co-created the AttractionPros Podcast. Weekly episodes feature engaging conversations with dynamic leaders on a wide range of topics.
He was awarded the prestigious IAAPA Meritorious Service Award in 2017 for his unyielding dedication to helping the industry grow.
Matt, his wife Linda, and their dog Otis reside in Hendersonville, North Carolina.
Can't make the webinar? Register anyway, and we'll send you the recording!
