Recorded Webinar | June 2021

WIP Members: FREE / NPA Members: $35 / Nonmembers: $55

Building and sustaining clients and customers is a strategic must for parking operators and their executive teams. Customer relationships are built over the long term, not with a short phone call.

Join us to find out how to build a new approach to customer relationships. Leadership and development coach, MaryAnn Means-Dufrene, MSHRM, will demonstrate practical tactics you can deploy to make a lasting connection with your clients.

You will learn and be ready to practice:

• Simple preparation to enhance client interaction
• Non-verbal communication that sets the stage for connection
• Conversation strategies to deepen connection
• Follow-up that sets you apart

Presenter:

MaryAnn Means-Dufrene, MSHRM
Founder, Collective Growth

MaryAnn Means-Dufrene is a leadership and personal development coach and founder of collective growth, a leadership development consultancy based in Fort Wort TX.  She is an experienced facilitator and speaker with a demonstrated history of transforming workplace culture through individual and collective development.

MaryAnn has experience in nonprofit organizations, government agencies, and event planning. She holds a Master in Public Administration and Master of Science in Human Resource Management from The University of Texas at Arlington.

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