NPA's Valet Operations Certificate Course provides an in-depth look at the fundamentals and best practices in valet parking operations. It covers four domains:
· Valet Product and Operations Management,
· Safety and Risk Management
· Employee Management
· Service Delivery
This 4-part course is targeted to parking managers, emerging leaders, and supervisory level employees in commercial, municipal, health care, airport, special event, and other valet parking operations.
Valet parking services are a key component in many parking operator’s portfolio of services solutions. It is a high-touch service requiring dedicated service-friendly and efficient team members.
NPA's Valet Operations Certificate Course provides an in-depth look at the fundamentals and best practices in valet parking operations. It covers four domains:
· Valet Product and Operations Management,
· Safety and Risk Management
· Employee Management
· Service Delivery
The content in the course is drawn from chapter 13 Valet Operations in the CPP Study Guide.
After completing this course, you will be able to:
· Identify the different types of valet operations, the clients associated with each, and their needs and expectations.
· Recognize the different management structures used for valet operations.
· Understand the 5 key elements of valet operations:
o Product and Operations Management
o Safety and Risk Management
o Employee Management
o Service Delivery
o Technology as an operations tool
· Understand the personnel, equipment, and supply requirements for valet operations.
· List some key considerations, risks, and concerns for valet parking operations.
· Learn about the latest technology innovations and their application in valet operations.
· Understand how to recruit, train, motivate, and lead a valet employee team.
Part 1 of the course covers:
Valet Operations as a Business
Understanding Valet Clients and Customers
Business Agreements and Structures
Human Resource Management
Part 2 of the course covers:
Valet Operations as a Product
Part 3 of the course covers:
Employee Recruitment
The Role of a Valet Ambassador
Service Delivery Systems and Standards
Part 4 of the course covers:
Safety and Risk Management
Insurance and Loss Prevention Processes
How to Earn the Valet Operations Certificate:
To earn the Valet Operations Certificate, you must complete all 4 programs. The programs can be completed in any order. Upon completion of the course requirements, you will receive a certificate and earn 1.5 credit hours.
Certificate Program Fees:
$150 Members
$195 Non-members
