Valet parking services are a key component in many parking operator’s portfolio of services solutions.
It is a high-touch service requiring dedicated service-friendly and efficient team members.
NPA's Valet Operations Certificate Course provides an in-depth look at the fundamentals and best practices in valet parking operations. It covers four domains:
· Valet Product and Operations Management,
· Safety and Risk Management
· Employee Management
· Service Delivery
This 4-part course is targeted to parking managers, emerging leaders, and supervisory level employees in commercial, municipal, health care, airport, special event, and other valet parking operations.
The content in the course is drawn from chapter 13 Valet Operations in the CPP Study Guide.
Successful completion of the course earns a certificate and 3 hours continuing education credit.
Valet parking services are a key component in many parking operator’s portfolio of services solutions. It is a high-touch service requiring dedicated service-friendly and efficient team members.
NPA's Valet Operations Certificate Course provides an in-depth look at the fundamentals and best practices in valet parking operations. It covers four domains:
· Valet Product and Operations Management,
· Safety and Risk Management
· Employee Management
· Service Delivery
The content in the course is drawn from chapter 13 Valet Operations in the CPP Study Guide.
After completing this course, you will be able to:
· Identify the different types of valet operations, the clients associated with each, and their needs and expectations.
· Recognize the different management structures used for valet operations.
· Understand the 5 key elements of valet operations:
o Product and Operations Management
o Safety and Risk Management
o Employee Management
o Service Delivery
o Technology as an operations tool
· Understand the personnel, equipment, and supply requirements for valet operations.
· List some key considerations, risks, and concerns for valet parking operations.
· Learn about the latest technology innovations and their application in valet operations.
· Understand how to recruit, train, motivate, and lead a valet employee team.
Part 1 of the course covers:
Valet Operations as a Business
Understanding Valet Clients and Customers
Business Agreements and Structures
Human Resource Management
Part 2 of the course covers:
Valet Operations as a Product
Part 3 of the course covers:
Employee Recruitment
The Role of a Valet Ambassador
Service Delivery Systems and Standards
Part 4 of the course covers:
Safety and Risk Management
Insurance and Loss Prevention Processes
How to Earn the Valet Operations Certificate:
To earn the Valet Operations Certificate, you must complete all 4 programs. The programs can be completed in any order. Upon completion of the course requirements, you will receive a certificate and earn 1.5 credit hours.
Certificate Program Fees:
$150 Members
$195 Non-members
